Almawiz Solution Theme

Almawiz Digital Contact Center

Challenge: Reducing the cost of running a contact center while improving customer experience.

Solution: Almawiz’s pre-integrated software addresses these needs comprehensively in no time, cost or code.

AI-assisted self-service for customers through casual, human-like conversation
Unified experience across multiple channels (web, mobile, social, phone, etc.)
Seamless handover to human agents with full transfer of context

Almawiz Lead Management

Challenge: Generating, capturing, and converting leads in a timely manner.

Solution: Almawiz prevents the loss of leads by making quick, intelligent decisions.

Personalized two-way conversations that make lead generation as effective as 1-on-1 sales
Automated processes from lead qualification to multi-party omnichannel collaboration
Highly engaging follow-ups to reactivate lost leads and increase conversion (up to 80%)